Orderly Inventory
The brief
Starbucks needed a new system to help its franchisees accurately perform stock counts and avoid waste.
Planning
Working closely with the EMEA Starbucks team to understand
system requirements and pain points of the franchisees.
Development
Adopting an agile approach we focused on individual user
stories and had biweekly calls to discuss and showcase ideas/designs.
Review
Continuing to keep a close relationship with the franchisees during the demo phase. Finding out further pain points and extra user requirements after the MVP.
Designing a system
Focusing on creating a complete design for a new upcoming inventory solution. Working on the project from the initial concept, wire-framing and user stories phase. With a continual focus on simple and clean design. The scale of this project meant that I worked on continual enhancements and updates to the system to provide the best possible user interface and experience.
I worked in design sprints with an Agile approach and spent time onsite with members of the Starbucks team working on each new user story.
Working with the client
Throughout the project, I worked with key stakeholders to help deliver the best possible solution. Spending time with the various franchise partners to find out what their pain points were and build a system based on their daily needs.
Having multiple complex user flows meant that it was important to constantly review and consider new approaches. Spending time with the system demo allowed for further understanding and findings.
I also worked side by side with the developers which allowed me to continually test new features and get their feedback on the best practice when it came to the build phase.
Key changes
Once we reached the demo stage this is where we were able to get key feedback from the franchise partners and their time with the system. One of the biggest pain points was knowing where they were within the dashboard. This is where we worked on having a clear colour scheme and icons to further highlight the users location as before this every page looked very similar. A long with this, quick fixes such as increased table width and font sizes were improved. The system was designed to fit the needs of the franchisees so I was always in talks with the team on how we could continue to simplify all user flows.